Refund policy

TERMS AND CONDITIONS

By using this website, the user (“user” or “you”) accepts the following terms of use. If you do not agree to these terms of use, you should exit the website.

The official online store of BCN FIGHTERS is an official website of GOOD GAME GROUP (“The Club”) and is operated under the responsibility of Atlas Informática (“Atlas”), who has the license to use the official BCN brand. FIGHTERS. We will notify users of the web of the change of any Terms and Conditions by publishing a notice of these on the main page. Your continued use of this website obliges you to accept any updates to this website.

If you wish, you can open these terms and conditions in another window so that you can print them.

OWNERSHIP AND OPERATION

The official online store of BCN FIGHTERS is part of the Limited Company in Spain with CIF B93266336, GIANTS GAMING E-SPORTS SL and whose offices are registered at C/ Punta Alta 33, Málaga. GIANTS GAMING's VAT number is ES-B93266336.

COPYRIGHT

All the content included in this website including but not limited to the design of the page, texts, graphics, audio clips, visual clips, logos, buttons and icons and the selection and arrangements thereof are the property of the Club or Atlas or their content providers and are protected by international copyright laws in addition to those of Spain. All software used on this page is either the property of the club or Atlas and is protected by international copyright laws in addition to those of Spain.

ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print on paper portions of this website, for the purpose of processing an order in the online store and to use this website as a means of purchase. Any other use of the materials on this website including reproduction for purposes other than those described above, modification, distribution, transmission, broadcast, uploading or downloading without the prior written permission of the Club is strictly prohibited.

NOTICE OF COPYRIGHT INFRINGEMENT

BCN Fighters or Atlas, in appropriate circumstances, will terminate the account of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that may constitute copyright infringement, please notify our Legal Department in a letter containing the following:

  1. An original or electronic signature of the person authorized to act on behalf of the owner of the copyright that is allegedly infringed;
  2. A description of the registered work or works which you claim have been infringed and which you request to be removed from the website;
  3. A description of where the material you claim is infringing is located;
  4. Sufficient information to allow BCN FIGHTERS or Atlas to contact you, such as your address, telephone number and email address;
  5. A statement by you that the material identified as yours and for which you are making a claim is not authorized by the copyright owner, its agent, or the law;
  6. A statement by you that the information in your letter is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

You can notify BCN Fighters, Giants or Atlas of any infringement of copyright rights at the following address:


BCN FIGHTERS official online store
Attn: Legal Department
C/ Punta Alta 33, Malaga, 29006

TRADEMARKS

All page headers, rendered graphics, and button icons are service marks, trademarks, and/or trade marks. Any other trademarks, product or company names or logos mentioned herein are the property of their respective owners (“Third Party Trademarks”). You are not permitted to use the trademarks or third party trademarks without the prior written consent of the Club, as well as third party trademark owners.

For more information on Intellectual Property matters, contact our Legal Department:

BCN FIGHTERS official online store
C/ Punta Alta 33, Malaga, 29006

CONTENT PROVIDED BY USERS

If you send communications or materials to this website by email or otherwise, regarding any comments, questions, suggestions, etc., all such communications are and will be treated as non-confidential and non-exclusive and therefore, you waive any claims that by the use of this material you believe that any of your rights have been infringed, including moral rights, property or any other right, including the right to approve the way Atlas or the Club uses said material.

Any material submitted to this website may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Atlas or the Club anywhere in the world, in any media and in perpetuity, under the basis of a free copyright.

Please note that this provision does not relate to any personal data that you have submitted to us; it will be treated in accordance with the provisions presented in the 'Privacy Policy', which forms part of these Terms and Conditions.

CHANGE THE TERMS AND CONDITIONS OF USE

BCN Fighters or Atlas may add, modify or remove any part of these terms and conditions of use at any time, without prior notice. Any changes to these terms and conditions of use or any terms displayed on the website or any subdomain will apply as soon as they are 'posted' to the page. Your continued use of this page after any changes have been made will indicate your acceptance of the changes. BCN Fighters or Atlas may add, modify, discontinue, delete or suspend any other content displayed on this website, including characteristics or specifications of products and services described, temporarily or permanently, at any time, without prior notice and without any liability.

PRIVACY

We treat your privacy very seriously. The BCN Fighters and Atlas privacy policy provides you with details of the type of information we collect from you and details of how we may use this information. We ask you to read our Privacy Policy, which is part of these Terms and Conditions and sets out the way in which your personal data is treated.

USE OF THE WEB PAGE

You agree that you will only serve our website, which complies with applicable laws and regulations, in a manner consistent with our terms and conditions. In particular, you agree that you will not use our website to upload or send any material that contains software with viruses - or in any other way that interferes or disrupts our website - or other codes, folders or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment. You agree that our website and any products you obtain from it are for your personal use only and will not be used for commercial purposes or distributed commercially without our prior approval.

PURCHASES AND SHIPPING

The help section explains how to place an order and how to pay for products. This section also clears up any questions you may have regarding the delivery of your products; your right to cancel orders or return defective products to us as well as our quality guarantee.

We offer various rates on all purchases. Here you can see the different ones:

  • PENINSULAR SPAIN (7-10 business days)                                       From  5€ (VAT included)
  • BALEARICS (7-10 days working days)                                                           From  10 (VAT included)
  • PORTUGAL PILGRIMAGE (7-10 days working days)                                                         from 5 (VAT included)
  • EUROPE  (10-15 business days)                                                           Since 10 (VAT included)
  • UNITED STATES AND CANADA (10-15 Work days)                        From 10 €
  • LATAM (10-15 Work days)                                                               From 20 €
  • In orders placed from outside the European Union, taxes are excluded. The customer is responsible for bearing any charges made by the customs of their country.

PRODUCT WARRANTY

To process the guarantee, you must contact our support team via email sales@bcnfighters.com. We will tell you the identification number of your case and the following guidelines that you must follow (how to pack and send the product, etc.). From then on and until the resolution of your case, we will contact you via email, so that you always receive the status information of your case by the same means and it is easy for you to locate it. 

DELIVERY CONDITIONS

You cannot accept the receipt of any order if you see that the box has defects such as fissures, cracks, bumps or you perceive that the product is open, manipulated or in poor condition. In cases like this, what you must do is notify the delivery person that you reject that delivery, and on the delivery note that he gives you, specify in writing that you reject the order for those reasons. Likewise, you must notify us of this circumstance within the next 24 hours, through an email addressed to sales@bcnfighters.com .

If you accept any package in such conditions, you lose any possibility of claim, since we are not responsible for the possible damages that the orders suffer during their shipment phase.  

RIGHT OF WITHDRAWAL

At Bcn Fighters we offer you the possibility of returning products within the first 14 calendar days, for whatever reason, from the date you receive the order, and provided that the conditions set out on this page are met.

RETURN CONDITIONS FOR PRIVATE CUSTOMERS

There are cases where the ability to return the product you purchased to us does not apply. We know that the legal texts are cumbersome, but we have to inform you that these assumptions are included in Law 47/2002 of December 19, which reforms Law 7/1996, of January 15, on the Regulation of Retail Trade. Through this reform, our legal system incorporated the provisions of Directive 97/7/EC on distance contracts and adapted to community regulations.

The assumptions that we mentioned in the previous paragraph and that are excluded from exercising the right of withdrawal are the following:

  1. For reasons of personal hygiene The return of any of the following products will not be accepted if they have been unsealed or the slightest signs of use and/or configuration are detected:
    • T-shirts or the like if they show any sign of having been worn longer than is essential to verify the size.
    • Scarves.
    • Socks, caps or hats
  2. Any product manufactured or customized on demand following the client's instructions. (Products manufactured on demand will be specified in their descriptions).
  3. Any product purchased in a presale, Changes or returns can only be made during the time that the product is on sale.

To make a return you must contact us exclusively through the email sales@bcnfighters.com. 

All merchandise must be returned in perfect condition and in packaging that ensures its protection, in order to guarantee that the product is not damaged during transport to our facilities. 

Returns must be delivered at destination within 7 days after the date of acceptance of the return. Otherwise it will be rejected and returned.

Once the merchandise has been received and verified that it is in perfect condition, the refund of the amount will be processed if so indicated.

In case of partial withdrawal of an order, the shipping costs corresponding to said order will be reimbursed proportionally to the items affected by this withdrawal.

The transportation costs originated by the return will be borne by the customer.

Payments via bank transfer for returns will have a maximum period of 14 days for administrative procedures, although we try not to delay more than 7 days.

LINKS

BCN Fighters may decide to provide links to websites owned by it as well as associated companies from time to time and may even decide to provide links to websites owned by third parties that are not connected with BCN Fighters. All links are provided solely as a convenience to you. Access to websites owned by third parties is under your responsibility and BCN Fighters is not responsible or accepts responsibility for these websites owned by third parties.

AVAILABILITY

BCN Fighters will use all reasonable efforts to ensure that this website is fully operational at all times. In any case, we cannot guarantee that the website has no errors. Specifically, access to this website may be interrupted or restricted to allow routine or emergency repairs as well as to allow maintenance after which new facilities or services may be introduced.

Furthermore, by using this website or other subdomains, you acknowledge and agree that the Internet uses elements and depends on services, entrances and facilities which are beyond the control of BCN Fighters. One BCN Fighters is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and BCN Fighters must be excused for the duration of this situation.

For the purposes of these Terms and Conditions, the term 'force majeure' shall include any cause that affects the performance of BCN Fighters o Atlas of its obligations, resulting or attributed to acts, events, omissions or accidents beyond the reasonable control of BCN Fighters and Atlas and in particular, but not limited to, strikes, lockouts or other industrial action, a terrorist threat or attack, civil disturbance, riot, public disorder, invasion, war, threat or preparation of war, fire, technical or energy failure, software, hardware or telecommunications network failures, interruptions, disruptions or malfunctions, explosions, storms, floods, earthquakes, subsidence, structural damage, epidemics or any other natural or physical disaster, any legislation, regulation, rule or ruling government, court or competent authority.

BCN Fighters reserves the right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our sole discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold harmless from any liability and/or costs (including, without limitation, legal fees and expenses) Atlas, the Club and all of their associated companies, directors, employees, information providers, licensors and licensees, officers and partners, (collectively, “Injured Parties”). You will bear the costs of the injured parties in the event that a complaint is opened as a result of your breach of these Terms and Conditions. You will cooperate in the defense of Atlas and the Club to the fullest extent reasonably necessary in any claim brought. Atlas and the Club reserve the right, at their own expense, to assume exclusive defense and control in any matter and you shall not agree to any matter without the written consent of Atlas and the Club.

ALTERATIONS

We may modify this website and our services at any time with or without notice.

COMPLAINTS AND COMMENTS

If you have any complaints or comments about our website or any delivered product, please contact Customer Service through the Contact section of the website. Or, you can contact us by email sales@goodgamegroup.org between 09:00am and 18:00pm GMT from Monday to Friday.

LIMITATION OF LIABILITY

Within the framework of legal responsibility, neither the Club nor its respective directors, employees, affiliates or other representatives, can be held responsible for loss or damage arising from or related to the use or inability to use the materials, facilities or services offered through the website, including, but not limited to, consequential or indirect damages or losses, loss of data, profits, income or opportunities, loss or damage to property and claims by third parties, even if the Club has been advised of the possibility of such losses or damages, or they are reasonably foreseeable. Even if it is proven that the application of this clause enters into a conflict of responsibility with all or part of the current legislation, in no case will the total compensation for damages, losses and/or claims (contractual or not, torts including negligence or others) may exceed the total amount paid by the customer – in the event that an amount has been paid – by accessing the website.

DISCLAIMER

This website and its contents contain no representations or warranties of any kind, either express or implied. The Club disclaims all representations and warranties, including by way of example but not limitation, fitness for particular purposes, to the fullest extent permitted by applicable law. In addition, the Club represents or guarantees that the information and/or facilities that can be accessed through this website are accurate, complete and current, or that this website will not have any defects, including but not limited to viruses or other types of of harmful elements. The user of this website assumes all risks that may arise due to its use.

In any case, the purchase and subsequent supply of products acquired through this website, operated by Atlas, can only be the subject of a claim against Atlas, and not against BCN FIGHTERS. The club only proceeds to license the brands for official use.

LAWS IN FORCE

The parties submit to the courts and tribunals of Malaga, for the resolution of conflicts.

This document explains our policy on any personal information you may provide us when you visit the official store of the BCN FIGHTERS, Our goal is to protect your information.

Please note that this website contains links to other websites, which have been provided for your convenience. We are only responsible for the privacy practices of this website. We recommend that you review the privacy policies, security and procedures of each and every one of the websites you visit.

RESPONSIBLE FOR THE FILES

The data that you provide, as well as those resulting from your purchases or orders, are delivered to Atlas, which will be responsible for the data file.

LOYALTY

Additionally, this store is part of the official stores of BCN FIGHTERS. Therefore, both the purchases you make in this store, and those you can make in other official stores under the brands BCN FIGHTERS, as well as the personal data indicated, will also be incorporated into a file for which it will be responsible BCN FIGHTERS. The data relating to your credit card, or those strictly used to make the payment, are not included in this file. The file of BCN FIGHTERS Its main purpose is the global management of the official stores of BCN FIGHTERS so that those registered in one of the stores can access the information or access to other stores (if said functionality is operational), as well as inform them of the offers of services or products of BCN FIGHTERS, its sponsors or the third parties that are indicated in its case, both by post and by email, sms or equivalent system, and receive as a reward for their loyalty the participation in raffles, contests, discounts or direct gifts between users of these stores. The loyalty actions, as well as the prizes, discounts or raffles, will be informed to the users by the club, who reserves the right to update or improve it to include new advantages.

CONSENT

By registering or placing an order on the Club website, you are giving your consent to the processing of your personal data by Atlas and BCN FIGHTERS , both as entities responsible for the files. If you do not agree to these terms, please do not register or make a purchase on this website. Details of our business partners are set out below.

COLLECTION OF PERSONAL INFORMATION

When you take part in certain activities on this website, such as registering, purchasing products or entering contests, the Club may ask you to provide us with certain information about yourself by asking you to complete and submit an online form. Taking part in these activities is completely optional. In any case, if you choose to take part in them, it is possible that BCN Fighters, Atlas or any of their associates or collaborators request personal information, such as your name, address, email, telephone number and other identification data. When you make a purchase, you will need to provide your credit or debit card number.

In addition, we may supplement the information you provide with additional information obtained from dealings with you or from other organizations, for example, our business partners.

HOW WE WILL USE YOUR INFORMATION

When you provide personal information to the Club, you understand and agree that data controllers, their subsidiaries, affiliates and trusted vendors may transfer, store or process your customer 'profile' in any of the countries where BCN Fighters and its affiliates have offices. All your registered information will be protected in accordance with current data protection legislation and our privacy policy.

Data controllers collect this information to record and support your participation in the activities you select. For example: if you order a product, the information will be used to ship the purchased items to you and to inform you of any benefits that may be available to registered users. If you enter a contest, information will be collected to enable you to enter the contest and contact you regarding the contest or prizes. Those responsible for the files also use the information you provide us:

  1. To keep you informed of special offers, products and services by telephone, mail, electronic or fax
  2. To keep a file
  3. To improve the quality of our services
  4. For market research
  5. To track your activity on our website
  6. To know your preferences, and thus improve the products and services to offer
  7. In the case of BCN FIGHTERS, the purpose of collection is the management of loyalty actions and, if it is operational, access to the rest of the official stores of BCN FIGHTERS, as described in the previous section “loyalty BCN FIGHTERS".

Those responsible for the files recognize and appreciate the importance of the responsible use of this information. If you do not want the information you have provided us to be used to inform you of other products or special offers from the Club or its partners, please indicate this preference when you fill out the online form. In addition, data controllers may selectively provide certain information to other companies or organizations that have products or services that we think may be of interest to you. Again, if you do not want the information you provide to BCN FIGHTERS is shared with other companies, indicate this when you fill in the online form and we will do so.

Your personal information is protected by a password to prevent unauthorized access. We recommend that you do not disclose your password.

INFORMATION DIVULGATION

In reference to the disclosure of information to commercial partners of the club, we need other organizations to carry out some tasks on our behalf to guarantee the delivery of our products and services, for example: transport agencies and postal services. In these circumstances, we ensure that the information will be appropriately protected and will only be used in accordance with this policy.

Finally, if our business becomes a joint venture or is sold or merged with other entities, your information may be disclosed to our partners or owners.

Unless required by law, we will not share, sell, or distribute any information you provide without your consent.

OFFERS AND OPPORTUNITIES

Both the online store and the Club work together with a careful selection of business partners

The club's business partner program is designed to support the club and bring customers, fans and website users a wide range of opportunities and offers (including financial services or sports betting offers) at competitive prices. We and/or the Club and/or our commercial partners would like to contact you to offer you detailed offers, either through mail, telephone, text/image/video messages, digital television, fax or email. If you express interest in an offer from one of our business partners, they can let us know. This allows us to take your views and interests into account when choosing our business partners and developing the program.

If you do not want your personal information to be transferred in the manner described, please contact us in the manner specified below.

MULTIPLE PROMOTIONS AND DISCOUNT CODES

If you have a valid promo code, the following additional terms and conditions apply to the discounts:

  1. When more than one promotion is running at the same time – only the highest value offer will be valid. It will not be combined with any other offer or promotion.
  2. Discounts will only be available on values ​​of the quantity indicated in the offer
  3. Discounts are only valid until the date of publication
  4. Discounts are only redeemable for purchases made on this website
  5. Discounts are non-refundable
  6. Only one discount can be used per customer per transaction.
  7. We reserve the right to terminate any discount at any time, including prior to the posted termination date without notice.

IMPORTANT: We work to ensure that all information on this site is accurate. However, only occasionally, an error may occur. If we discover an error, we will do our best to ensure that it does not happen again and that it is removed immediately.
Please note that promotions/offers on the website may not be used in conjunction with other discounts and promotions.

WHAT TO DO IF YOU DO NOT WISH TO RECEIVE PROMOTIONS

Please be assured that you are under no obligation to purchase anything, however, if you prefer not to be contacted by us or our business partners, you may opt out of these offers simply by writing a notification or email ( See the “Contact” section). You can change your mind at any time by contacting us through the methods shown below or through the following instructions established in each offer received.

Please note that if you opt out of receiving information, we or our business partners will not be able to keep you informed of new products, services, events or special offers that may be of interest to you and our ability to notify you of ticket opportunities may be affected.

USE OF INFORMATION OUTSIDE THE EUROPEAN UNION

Some of the organizations to which we may disclose your information are located outside of the European Union. In order to provide you with the products and services you want, we may need to send your personal information to countries that do not have laws that protect privacy rights as comprehensively as Spain. If we transfer your personal information to other locations, we will take reasonable steps to ensure that your information is appropriately protected.

USE OF COOKIES

You can consult the cookie policy at:  https://bcnfighters.com/politica-de-cookies/

DATA PROTECTION

The files of GIANTS GAMING ESPORTS SL are registered in the General Data Protection Registry of the Spanish Data Protection Agency.

UPDATING AND MODIFICATION OF INFORMATION

You have the rights of access, rectification, cancellation and opposition regarding your personal data. If you wish to exercise your rights, you can do so by sending an email to hello@bcnfighters.com or by post to: Giants, C/Punta Alta 33, Malaga.

Please include your name, address and/or email address when contacting us as this will help us ensure that we are accepting corrections from the correct person. We encourage you to update your personal information if it changes.

YOUR RIGHTS TO ACCESS YOUR PERSONAL INFORMATION

You have the right to see a copy of the personal information we hold about you, and you can ask us to make any changes to ensure your information is correct and up to date. We may charge a small administration fee for any request you make. The current fee is 10,00 EUROS (€)

You can ask us if you need to make any changes to make sure your information is correct and up to date.